Welcome to the “aloha” Family
Congratulations on your new aloha mattress. Our goal is to provide the highest quality products using certified organic materials that assure you the most comfortable and natural sleep possible. We don’t use the term “organic” lightly. The organic materials that we use are certified organic by one or more. independent certifications, ensuring that we can trace the materials back to their origin and confirm their purity. aloha is proud to be one of the only independently certified organic mattress manufacturers in India.
Below you will find the basic outlines of our warranty. We are a small family-owned company dedicated to customer satisfaction and we will do our very best to meet and exceed your expectations. So please feel free to reach out to us with any concerns before and after your purchase.
What is Your Responsibility?
The Mattress Warranty begins at the time the Mattress is purchased by you, when the Mattress is used normally for its intended purposes and on a rigid, solid surface or slatted bed base that is structurally capable of supporting the weight of the Mattress and user(s). The Mattress must be kept away from direct sunlight and kept out of close proximity with any heating devices.
Your mattress must be used on a foundation or non-yielding bed frame with proper structural support. A proper bed frame is defined, for the purpose of this Mattress Warranty, as having at least five to six (5-6) leg supports for a Queen or King Mattress, and four (4) leg support for all other Mattresses. For Queen and King, slatted style bed frames, there cannot be greater than three (3) inches between each slat in order to provide ample structural support for the foundation and user(s).
Who and what does this Warranty cover?
Beginning on the date of purchase, your new aloha mattress are covered by a 20-year limited warranty. This Warranty is not transferable and only covers you if you are the original purchasing consumer and owner of the Product and purchased it directly from aloha or from an authorized seller. Because we strongly believe in the quality, design and craftsmanship of our products, aloha products are warranted against defects in workmanship and material for your aloha mattress (the “Product”) you have purchased. If your Mattress has a defect covered under this Mattress Warranty, aloha Mattress’ sole and exclusive liability (and your sole remedy under this Mattress Warranty) will be, at aloha Mattress’ option, to provide a replacement Mattress, subject to your fulfilment of your responsibilities as set forth herein. In the event aloha Mattress chooses to replace the Mattress, the replacement will be of the same model and size as the original Mattress purchased. In no event will a substitution model be used as a replacement except in the case of a discontinued mattress; in this event a Mattress of like build and design, at aloha Mattress’ discretion, will be used as a replacement for the defective Mattress.
What is not covered by this Warranty?
Normal wear and tear or any condition resulting from misuse or abuse of the Mattress or failure to keep the Mattress clean and free of stains and potentially unsanitary conditions.
A normal increase in softness due to normal usage.
Any comfort level description of any Mattress is solely provided as a guideline and aloha Mattress does not guarantee the firmness or softness quality of any Mattress, nor does it warrant that a particular comfort preference will be to your liking.
Mold, odors, and/or discoloration caused by abnormal care including, but not limited to liquid spills, improper ventilation including, but not limited to humid climates and/or areas where the Mattress is exposed to water or humidity.
Imperfections that do not prevent ordinary use and enjoyment of the Mattress by a reasonable person are not considered to be defects. For example, surfaces may not be perfectly even, and corners may not be perfectly shaped or symmetrical. These are not defects for which you can seek a remedy under this Mattress Warranty. More specifically, this Mattress Warranty excludes: (a) minor imperfections and slight cosmetic flaws; (b) normal wear and tear; (c) tears, stains, soiling, burns, and discoloration that occur over time; (d) dampness or mold; (e) individual or personalized preferences relating to firmness, texture, comfort, etc.; (f) normal body impressions not greater than one (1) inches in the Mattress as measured below the quilt level — in other words, some settling of the outer cover should be expected and is not considered a defect); (g) individual or personalized allergies and sensitivities; and (h) naturally occurring natural cotton or latex foam aromas.
In addition, this Mattress Warranty does not cover conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will void your Warranty: (a) any unsanitary condition; (b) burns; (c) use of the Product on an improper bed frame; (d) physically abusing the Mattress; (e) attempting to clean the Mattress in an inappropriate manner; and (f) improper storage of the Mattress (including storage in damp locations, areas infested with insects or rodents, or any other unprotected storage areas); and (g) purchase from resellers who are not authorized retailers.
How long does the coverage last?
For purchases of an aloha mattress, this Warranty lasts for twenty (20) years from the date of purchase. The first ten (10) years are a full repair or replacement warranty. The last ten (10) years will be prorated as follows: Starting at the 11th year, you will receive a repair or replacement credit equal to 50% of the original purchase price. The credit will decrease by 5% each year for the following twelve (12) years. If the aloha mattress is used in a commercial facility (e.g. hotel) then this Warranty is limited to Ten (10) years, non-prorated.
How to make a claim under this warranty?
To make a valid claim valid original proof of purchase demonstrating date of purchase and that the claimant is the original purchaser and still has the bed.
Photos of the mattress, base, and defect, in accordance with the warranty. All measurements must be measured with a tailor tape.
Please send all requested documentation to firstname.lastname@example.org. You are responsible for submitting your claim with sufficient supporting documentation for aloha Mattress to provide a remedy if necessary. aloha Mattress reserves the right, in aloha Mattress’ sole discretion, to require photographs, further information or descriptions, or to send a representative or independent Mattress inspector to physically inspect the Mattress prior to accepting your claim under this Mattress Warranty. Your Mattress Warranty may be voided if you refuse to cooperate with an investigation, provide adequate responses to requests, or comply with any provision of this Mattress Warranty.
SleepyMonk Comfort solution LLP