Terms & Conditions

Terms & Conditions

We at aloha want to ensure a smooth experience for our customers. We have drafted a Terms & Conditions to give you a detailed explanation concerning the usage of our website. Please read these terms and conditions (“Terms”, “Terms And Conditions”) carefully before using the www.sleepaloha.com website (The “Service”) operated by SleepyMonk Comfort Solution LLP (“Us”, “We”, Or “Our”).

The use of the Site, including the purchase of any Products (as defined below), is subject to the following terms and conditions (the “Terms”). Please read these Terms carefully. By using this Site, you agree to these Terms as well as any other terms, guidelines or rules that apply to any portion of this Site, without limitation or qualification. If you do not agree to these Terms, then you must exit the Site immediately and discontinue any use of the information or products obtainable or accessible through the Site. If you have any questions about the Terms, please contact us at care@sleepaloha.com.

We provide the Site in order to enable you to browse and purchase aloha mattresses (“Mattresses”), Pillows and accessories (“products”).


Data privacy of our users is one of our biggest priorities. We have adopted a Privacy Policy that highlights all the details regarding how we collect and use your information. Please refer to it to understand your data privacy on our website.

Email Agreement

We use this website and emails to communicate important information with you. When you visit the Site, or send us e-mails, you communicate with us electronically. Also, when you place an order be it as a registered user or as a guest, you accept the terms of our service and consent to receive communications from us electronically. You also agree to all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communication be in writing.


The website is for users above the age of 13. IF YOU ARE UNDER 13 YEARS OF AGE, PLEASE DO NOT USE OR ACCESS THE SITE AT ANY TIME OR IN ANY MANNER. If you are using the Site on behalf of a company, entity, or organization (collectively “Organization”), then you represent and warrant that you (a) are an authorized representative of that Organization; (b) have the authority to bind that Organization to these Terms; and (c) agree to be bound by these Terms on behalf of that Organization.


The content on the Site: images of people, places and/or products are either the property of aloha or our licensors. Unless otherwise stated, all content on this Site, including images, illustrations, designs, icons, photographs, video clips, text and other materials (together, with “Marks” (as defined below), “aloha Content”) is the property of aloha or its licensors, partners or affiliates and is protected by Indian and international copyright laws. Any unauthorized use of any content or materials on this Site is strictly prohibited and may violate copyright and trademark laws, and/or the laws of privacy, publicity, and/or communications regulations and statutes. The materials and content can be used only with our prior written and express authorization. Please contact us at support@sleepaloha.com to inquire about authorization.


All trademarks, service marks, and trade names (collectively the “Marks”) that appear on this Site are proprietary to aloha, or the other respective owners of such Marks. You may not display, modify or reproduce the Marks in any manner without the prior written consent of aloha.

Fees and Payments; Shipping

Prices. The price of Products available for purchase on the Site are communicated on the Site itself. Further, the applicable taxes will be communicated to you before you place an order.

Payments. The Site currently uses third parties to process payments, which accept payment through credit cards, debit cards, net banking, payment wallets as detailed on the applicable payment screens. A detailed description of the available payment methods is available on the website. You may also finance your purchase of Products through available merchant bankers, as detailed on the payment screen.

Refunds and Returns; Cancellation

aloha mattress is covered with different warranties and the details are available in the leaflet shared with you along with the product. If there are any cancellations or size changes after dispatch of the order, a fee for logistics will be charged to the customer depending on the product and case at hand. For a detailed description of product warranties, refunds, returns and cancellations, refer to the REFUNDS AND RETURNS, CANCELLATION page on the website.

Gift, Offer Codes and Promotional Activities

From time to time, aloha may offer qualified consumers “gift codes” or “offer codes” through a variety of promotional activities and communications (collectively referred to herein as “offer codes”). These codes are redeemable towards a purchase of mattresses on aloha under the following circumstances:

While supplies last, and subject to certain merchandise exclusions or any other restrictions as may be determined and communicated by aloha in its sole discretion.

Offer codes are valid and are provided or promoted by aloha.

Codes supplied or promoted by third parties unauthorized by aloha will not be considered valid.

For any promotional activities, the terms and conditions set out by aloha would be final.

aloha is not responsible for lost, stolen or corrupted codes or any unauthorized use of codes. Offer codes cannot be redeemed for cash or any cash equivalent; no substitutions or credits allowed.


We appreciate feedback and comments from our users. However, any content submitted to aloha must not harass, slander, malign, libel, defame, threaten, or otherwise violate any rights of any third-parties and must not include any profanity, obscene, indecent, pornographic, defamatory or unlawful material. We reserve the right to review any Reviews and remove, delete, redact, or otherwise modify, in our sole discretion, at any time and from time to time, without notice or further obligation to you. aloha has no obligation to display or post any Reviews. Also, by posting a review on the Site, you hereby grant aloha unrestricted, assignable, sublicensable, perpetual royalty-free, fully paid up license to use either original or reproduced versions of your reviews along with your name and image, for any purpose, including promoting and marketing aloha and the Products. You agree not to submit Reviews that: (i) are or could be interpreted to be infringing, defamatory, libellous, inaccurate, unlawful, harmful, threatening, abusive, harassing, vulgar, offensive, obscene, pornographic, objectionable, hateful, or promotes discrimination, bigotry, racism, or hatred, as determined by aloha in its sole discretion; or (ii) introduce viruses, time-bombs, worms, cancel bots, Trojan Horses and/or other harmful or malicious code. aloha has no obligation to monitor this Site or any portion thereof. However, we reserve the right to review any Reviews and remove, delete, redact or otherwise modify such Reviews, in our sole discretion, at any time and from time to time, without notice or further obligation to you. aloha has no obligation to display or post any Reviews. aloha, subject to our Privacy Policy, reserves the right to disclose, at any time and from time to time, any information or posted content that it deems necessary or appropriate, including without limitation to satisfy any applicable, law, regulation, contractual obligation, legal, dispute process, or governmental request.

Use of the site

You agree to use the Site only for its intended purpose. You must use the Site in compliance with all privacy, data protection, intellectual property, and other applicable laws.


The content on this website is for informational purposes only. aloha does not provide medical advice, diagnosis, or treatment options. We make no representations about accuracy, reliability, completeness, or timeliness of any contents of the Site.


We do not represent or guarantee the truthfulness, accuracy, or reliability of content, posted by third parties. You accept that any reliance on material posted by third-party service providers will be at your own risk. By using the Site, you accept the risk that you might be exposed to content that is objectionable or otherwise inappropriate. We may change, suspend, or discontinue any aspect of the Site at any time, including hours of operation or availability of the Site or any feature, without notice or liability. You further assume all risk associated with dealing with third parties while using the website and agree to resolve disputes directly with the other party without including aloha in any claims, demands, and damages in disputes among users of the Site.

Dispute Resolution

The Terms and the relationship between you and aloha will be governed by the laws of Maharashtra, India without regard to its conflict of law provisions. You and aloha agree to submit to the personal and exclusive arbitration of any disputes relating to your use of the Site under the rules of the Maharashtra Arbitration Association. Any such arbitration, to the extent necessary, will be conducted in India in the State of Maharashtra. You covenant not to sue aloha in any other forum.


We reserve the right to revise these policies without notice or attendant liability, and in our sole discretion, to terminate your license to use this Site, and to block or prevent future access to and use of this Site for any reason or no reason.

Entire Agreement

These Terms constitute the entire agreement between the user and aloha with respect to this Site and supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written with respect to this Site. A printed version of these Terms and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to these Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Any rights not expressly granted herein are reserved.