Privacy Policy
Effective Date: 15th July, 2021
aloha (“Us”, “We”, Or “Our”) Operates the www.sleepaloha.com Website (The “Service”).
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our service and the choices you have associated with that data.
We use your data to provide and improve the service. By using the service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this privacy policy, terms used in this privacy policy have the same meanings as in our terms and conditions, accessible from www.sleepaloha.com
Information Collection and Use
We collect several different types of information for various purposes to provide and improve our service to you.
Types of Data Collected
Personal Data
While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“personal data”). Personally, identifiable information may include, but is not limited to:
Email address
First Name & Last Name Phone Number
Address, State, Province, ZIP/Postal Code, City Cookies & Usage Data
Usage Data
We may also collect information about how the service is accessed and used (“usage data”). This usage data may include information such as your computer’s internet protocol address (e.g. Ip address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our service and hold certain information.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
Examples of Cookies we use:
Session cookies- We use session cookies to operate our service.
Preference cookies-We use preference cookies to remember your preferences and various settings.
Security cookies- We use security cookies for security purposes.
Use of Data
Aloha Uses The Collected Data For Various Purposes: To Provide And Maintain
The Service:
- To notify you about changes to our service.
- To allow you to participate in interactive features of our service
- when you choose to do so.
- To provide customer care and support.
- To provide analysis or valuable information so that we can
- improve the service.
- To monitor the usage of the service.
- To detect, prevent and address technical issues.
Transfer Of Data
Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside India and choose to provide information to us, please note that we transfer the data, including personal data, to India and process it there. Your consent to this privacy policy followed by your submission of such information represents your agreement to that transfer.
aloha will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
Disclosure Of Data
Legal Requirements
Aloha may Disclose Your Personal Data in The Good Faith Belief That Such Action Is Necessary To:
- To comply with a legal obligation.
- To protect and defend the rights or property of aloha.
- To prevent or investigate possible wrongdoing in connection with the Service To protect the personal safety of users of the Service or the public.
- To protect against legal liability.
Security Of Data
The security of your data is important to us, but remember that no method of transmission over the internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
Service Providers
We may employ third party companies and individuals to facilitate our service (“service providers”), to provide the service on our behalf, to perform service-related services or to assist us in analyzing how our service is used.
These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Analytics
We may use third-party Service Providers to monitor and analyze the use of our Service.
Google Analytics
Google analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
You can opt-out of having made your activity on the service available to Google analytics by installing the Google analytics opt-out browser add-on. The add-on prevents the Google analytics Javascript (ga.Js, analytics.Js, and dc.Js) from sharing information with Google analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google privacy & terms web page: Https://Policies.Google.Com/Privacy?Hl=En
Links To Other Sites
Our service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
100 Days trials
Love It Or Your Money Back!
Sleep on your new aloha classic, luxe & ecokids for up to 100 days before deciding if it is right for you. Your 100 days mattress trial begins the day you receive your mattress. Please keep in mind that it takes time to adjust to a new mattress. Your aloha mattress is unlike any mattress you have experienced before. Some people love it after the first night. For others, it takes a little longer. Depending on the type and condition of mattress you’re transitioning from, your body might need time to adjust to its gentle firmness. Experiencing proper posture and back support may cause a few aches and pains along the way. This might take a month or more. But you’ll appreciate it in the end. That is why we require that customers give their new mattress at least 45 days before requesting a return. Should you wish to proceed with a return after 45 days, we will work with you to arrange everything. There are no charges return pickups.
Note: we can’t accept returns before 30 nights and past the 100-night trial.
Like most customers, you’ll be sleeping so well you won’t even know the 100 Night Sleep Trial is over. But if you find that you’re unhappy you can reach out to our Sleep Specialists at
+91 8591585363 or care@sleepaloha.com.
Terms and Conditions
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- Your sleep trial begins the day you receive your mattress.
- Original invoice and warranty card to avail 100 Nights trial or any warranty claims.
- 100 Night Sleep Trial is not applicable on custom size mattresses.
- 100 Night Sleep Trial is not applicable for purchases made through Amazon and Flipkart.
- 100 Night is applicable for the first 100 Nights from the date of delivery. In case of a swap between different size or models, the 100 Night Sleep trial will still be calculated from the day the first mattress was delivered.
- The use of a mattress protector is advised.
- Your mattress must be used on a foundation or non-yielding bed frame with proper structural support. A proper bed frame is defined, for the purpose of this Mattress Warranty, as having at least five to six (5-6) leg supports for a Queen or King Mattress, and four (4) leg support for all other Mattresses. For Queen and King, slatted style bed frames, there cannot be greater than three (3) inches between each slat in order to provide ample structural support for the foundation and user(s).
- There should be no stains, tears, excessive odours, soiling, no sign of dirt or damage on the mattress.
- Photographic evidence is required of the mattress when opting for return. Failing which, we may cancel the request.
- This policy is limited to one return per household per year.
- The mattress must be rotated head-to-toe, once a month for the first six months, then every other month, to ensure even wear.
- Refunds will be made via the same payment method used to order the mattress.
- Disputes, if any, are subject to Kerala jurisdiction only.
- The mattress box must be opened within 7 days of receipt.
- The final decision on refund under 100 Nights Trial offer will be made by Sleepymonk comfort solution LLP. The company reserves the complete right to refuse any request claim if it doesn’t fulfil the Terms and Conditions of the 100 Nights Trial Offer.
Warranty does not cover.
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- Normal wear and tear or any condition resulting from misuse or abuse of the Mattress or failure to keep the Mattress clean and free of stains and potentially unsanitary conditions.
- A normal increase in softness due to normal usage
- Mold, odours, and/or discolouration caused by abnormal care including, but not limited to liquid spills, improper ventilation including, but not limited to humid climates and/or areas where the Mattress is exposed to excessive water or water spill or humidity.
- Damage associated with an improper bed frame, foundation, box spring, or base as determined by SleepyMonk Comfort solution LLP.
- The intended use of your mattress is for sleeping, resting and laying on; any other use of this mattress shall be considered misuse of the mattress and will void your Limited Warranty.
- Stains, tears burns and discoloration that occur over time and/or are a caused by the user(s).
- Indentions, sagging or body indentions less than one (1) inch deep.
- Personal opinions or preferences regarding the softness, firmness or attributes of a mattress.
- Any mattresses purchased or acquired used, resold, gifted or any way not in possession of the original owner.
- Any mattress purchased from a non-authorized dealer/distributor.
- Physical damage to a mattress caused by the customer.
- Allergies or sensitivities to fabrics or materials.
- Damage caused by animals, rodents or children.
- Naturally occurring aromas from foam, cotton or other materials.
Return & Refund Policy
Shipping Policy
-
- All of our standard size products include nation-wide free shipping.
- Shipping is fulfilled by Fed-Ex/Delhivery Ground Shipping
- All products will leave our warehouse within 5-7 business days.
- General delivery time from the warehouse to your listed address will be within 7-14 days.
- Please check the product packaging before accepting delivery. If tampered, please do not accept the same.
- Shipment can be tracked through Fedex/Delhivery or using aloha Account Page.
Return Policy
-
- Our mattresses are eligible for free replacement, within 5 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
- If 5 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
- To be eligible for an exchange, your item must be unused, no dirt or damage and in the same condition that you received it. It must also be in the original packaging.
- We also require a receipt or proof of purchase.
- If you need to exchange it for the same item, send us an email at care@sleepaloha.com or call us at +91 8591585363
- SleepyMonk Comfort Solution does not cover an exchange of your mattress due to an incorrect size ordered by you.
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